PRIVACY POLICY

Tranquility Cycles CIC
Privacy Policy
Last updated: 19 Aug 2026

1. About this Privacy Policy
   Tranquility Cycles CIC (“we”, “us” or “our”) is committed to protecting your privacy and
   handling your personal information responsibly.
   This Privacy Policy explains how we collect, use, store and protect personal
   information when you:
    visit our website;
    contact us;
    use our services;
    participate in our activities, projects or events;
    take part in training or workshops;
    volunteer with us;
    work with us as a partner, supplier or contractor; or
    otherwise interact with Tranquility Cycles CIC.
   Tranquility Cycles CIC is the data controller for the personal information we collect and
   use.
   Our details:
   Tranquility Cycles CIC
   Company number: SC877620
   Registered office: 15 East Campbell St Glasgow G1 5DT
   Email: cycleswithus@tranquilitycycles.org.uk
   Telephone: +44 7492 350559
2. What personal information do we collect?
   The information we collect will depend on how you interact with us.
   This may include:
    your name;
    email address;
    telephone number;
    postal address;

 information about your organisation, where relevant;
 information you provide when making an enquiry;
 information relating to your participation in our activities, events or training;
 information relating to volunteering or employment;
 payment and transaction information;
 photographs or video recordings, where appropriate; and
 any other information you choose to provide to us.

Where you use our cycle repair, maintenance or other services, we may also collect
information necessary to provide the service, such as details of your bicycle, booking
information and information relating to the work requested.
We will only collect information that is relevant and necessary for the purposes for
which we need it.

3. How do we collect your information?
   We may collect personal information:
    directly from you when you contact us;
    when you complete a form on our website;
    when you make a booking or enquiry;
    when you register for an event, activity or training course;
    when you volunteer or work with us;
    when you subscribe to receive communications from us;
    when you make a payment or donation; or
    from other organisations where this is lawful and appropriate.
4. How do we use your information?
   We may use your personal information to:
    respond to enquiries;
    provide our services;
    arrange and administer bookings;
    organise activities, events and training;

 manage volunteers and participants;
 administer payments and financial records;
 communicate with you about services or activities you have requested;
 manage our relationships with partners and suppliers;
 monitor and evaluate our activities;
 improve the services and activities we provide;
 meet our legal and regulatory responsibilities; and
 protect the safety and security of our organisation, staff, volunteers and
participants.

With your consent, we may also use your contact details to send you newsletters,
updates and information about Tranquility Cycles CIC, including information about
events, activities, volunteering and opportunities to support our work.
You can unsubscribe from these communications at any time.

5. Our lawful basis for using your information
   Data protection law requires us to have a lawful basis for processing personal
   information.
   Depending on the circumstances, we may rely on:
    Consent – where you have given us permission to use your information for a
   specific purpose;
    Contract – where processing is necessary to provide a service or fulfil an
   agreement with you;
    Legal obligation – where we need to process information to comply with the
   law; and
    Legitimate interests – where processing is necessary for our legitimate
   organisational interests and those interests are not overridden by your rights.
   Where we rely on your consent, you can withdraw your consent at any time.
   We will only use your personal information for purposes that are compatible with
   those explained in this Privacy Policy or where we otherwise have a lawful basis to
   do so.
6. Information relating to health, disability or additional support needs
   

Some of our activities may require us to collect information about health, disability,
accessibility requirements or additional support needs so that we can make
appropriate arrangements for participation and help keep people safe.
Where we process this type of information, we will only do so where permitted by
data protection law and will take appropriate steps to protect it.
We will only collect information that is necessary for the relevant activity or support.

7. Sharing your information
   We will not sell your personal information.
   We may share personal information where this is necessary, lawful and appropriate,
   including with:
    organisations delivering activities or services in partnership with us;
    funders where information is required for monitoring or reporting;
    professional advisers;
    IT, website, booking, payment or other service providers;
    training or educational partners;
    public authorities or regulators where we are legally required to do so; and
    other organisations where you have given us permission or where there is
   another lawful basis for sharing.
   Where another organisation processes personal information on our behalf, we will
   take appropriate steps to ensure that your information is handled securely and in
   accordance with data protection law.
8. Photographs and video
   
   We may take photographs or video recordings at some of our activities and events.
   Where identifiable photographs or video are used for publicity, our website, social
   media or other promotional purposes, we will ensure that we have an appropriate
   lawful basis for doing so.
   Where consent is the appropriate lawful basis, we will seek your consent before
   using your image in this way and you may withdraw your consent.
   We will take particular care when photographing children or people who may be
   vulnerable.
9. How we keep your information secure
   We take appropriate technical and organisational measures to protect personal
   information from:
    unauthorised access;
    loss;
    misuse;
    alteration; or
    unauthorised disclosure.
   Access to personal information is limited to people who need it for legitimate
   organisational purposes.
   However, no method of transmitting or storing information electronically can be
   guaranteed to be completely secure.
10. How long do we keep your information?
    We will only keep your personal information for as long as we reasonably need it for
    the purposes for which it was collected.
    Some information may need to be retained for longer to meet legal, accounting,
    funding or reporting requirements.
    When information is no longer required, we will securely delete or dispose of it.
    Our retention periods will depend on the type of information and the reason we hold
    it.
11. Your rights
    Under data protection law, you have rights in relation to your personal information.
    Depending on the circumstances, these include the right to:
     ask us what personal information we hold about you;
     request a copy of your personal information;
     ask us to correct inaccurate or incomplete information;
     ask us to delete your personal information;
     ask us to restrict how we use your information;
     object to certain types of processing;
     withdraw consent where we are relying on consent; and

 request that your information is transferred to another organisation where the
right to data portability applies.
Some rights are subject to conditions and exceptions under data protection law. The
ICO’s guidance explains the individual rights in more detail. (ICO)
If you would like to exercise any of your rights, please contact us using the details
below.

12. How to contact us
    If you have any questions about this Privacy Policy or how we use your personal
    information, please contact:
    Tranquility Cycles CIC
    Email: cycleswithus@tranquilitycycles.org.uk
    Telephone: +44 7492 350559
    Address: 15 East Campbell St. Glasgow G1 5DT
    Please mark correspondence “Data Protection” where appropriate.
13. Complaints
    We hope that we can resolve any concerns you may have about how we use your
    personal information.
    If you are unhappy with how we have handled your information, please contact us in
    the first instance using the details above.
    You also have the right to complain directly to the Information Commissioner’s
    Office (ICO), which is the UK’s independent regulator for data protection.
    Information Commissioner’s Office – Make a complaint
14. Cookies
    Our website may use cookies and similar technologies.
    Some cookies are necessary for the website to function. Other cookies, such as
    analytics, advertising or tracking cookies, are not strictly necessary.
    We will tell you what cookies and similar technologies our website uses and what
    they do.
    Where consent is required, we will ask for your consent before using non-essential
    cookies or similar technologies. The ICO’s current guidance confirms that the rules
    apply not just to traditional cookies but also to other technologies that store or
    access information on a user’s device. (ICO)
    COOKIE POLICY
15. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes to our
    activities, technology or legal requirements.
    The most recent version will always be available on our website.
    Last updated: 19 Aug 2026